BEFORE START YOUR JOURNEY…
ACTIVATE YOUR WARRANTY IN 30 DAYS
1. WARRANTY COVERAGE
Robot Pu (the “Product”) is covered by a limited warranty provided by Robot Gyms Inc. (“the Company”). This warranty covers defects in materials and workmanship under normal use for a period of one (1) month from the date of purchase (“Warranty Period”).
2. WARRANTY SERVICE
2.1 Eligibility To be eligible for warranty service, the original purchaser must provide proof of purchase and must have registered the Product within 30 days of purchase.
2.2 Coverage
During the Warranty Period, the Company will repair or replace, at its discretion, any defective Product or parts free of charge. The Company reserves the right to use new or refurbished parts or products for replacements.
2.3 Exclusions
This warranty does not cover:
- Damage caused by accident, misuse, abuse, or neglect.
- Damage caused by modifications or unauthorized repair.
- Normal wear and tear.
- Cosmetic damage, including but not limited to scratches, dents, and broken plastic.
- Damage caused by external factors, such as floods, fires, earthquakes, and other acts of nature.
3. PRODUCT REGISTRATION
To activate your warranty, you must register your product within 30 days of purchase.
- Scan the QR Code: Open the head cover of your Robot Pu and scan the registration QR code.
- Enter the Serial Number: The serial number is located underneath the QR code. Enter it on the registration webpage and follow the instructions to complete the process.
4. HOW TO OBTAIN WARRANTY SERVICE
4.1 Contacting Support
To obtain warranty service, the original purchaser must contact the Company’s customer support at [email protected]. The customer support team will provide instructions for returning the Product.
4.2 Shipping
The customer is responsible for shipping the Product to the Company. The Company will cover the cost of return shipping for repaired or replaced Products.
5. LIMITATIONS & DISCLAIMERS
5.1 Limitation of Liability
To the extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Product, including but not limited to loss of use, loss of data, and loss of profits.
5.2 Implied Warranties
This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
5.3 Governing Law
This warranty shall be governed by and construed in accordance with the laws of California, USA, without regard to its conflict of law principles.
6. CHANGES TO WARRANTY
The Company reserves the right to modify this warranty at any time, provided that any such modification will not retroactively affect the warranty terms applicable to Products purchased prior to the date of the modification.